Hey, I’m Lu! I am a mixed-methods researcher specializing in exploratory research to shape product direction as well as survey design for product awareness and satisfaction benchmarkingDesign Researcher @Premera Blue Cross Selected Projects (and more projects are coming :) Premera: An exploratory research to improve product retention View Project Premera: A service design to improve health claims processing View Project Premera: Clinic product and experiene research View Project University of Washington(UW): IDScout, explore simple ways to monitor your online identities View Project Yirental: improving homeowners’ and renters’ experience View Project University of Washginton(UW): An usability study for Hulu Watch Party View Project University of Washington(UW): Reshape your first DIY journey View Project
